Incoming Voice Setup

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Overview

Cloom AI integrates with ElevenLabs to power conversational voice agents. This guide walks you through setting up an incoming voice workflow.

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Prerequisites

Before you begin, you’ll need:

• An ElevenLabs account with an agent created
• A phone number from Twilio or Infobip
• Your ElevenLabs Agent ID and Webhook Signature

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Step 1: Create Agent in ElevenLabs

First, create your conversational agent in the ElevenLabs platform:

1. Log in to your ElevenLabs account
2. Create a new conversational agent
3. Configure the voice and behavior settings
4. Note your Agent ID (format: agent_123XXX)
5. Get your Webhook Signature (format: wsec_10XX)

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Step 2: Configure Webhook in ElevenLabs

Configure the post-call webhook in your ElevenLabs agent settings:

1. Go to your agent settings in ElevenLabs
2. Navigate to Post-Call Webhook section
3. Add webhook URL: https://api.cloom.ai/messaging/elevenlabs/webhook/
4. Select Webhook Events:
   • ✅ Transcript
   • Audio (optional)
   • Call Initiation Failures (optional)

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Step 3: Create Incoming Voice Node in Cloom

In your Cloom AI workflow:

1. Click Create Agent Journey or Start & Integrate button
2. Select Incoming Voice as the start node type
3. Navigate to the Voice Prompt tab
4. Click + New Configuration

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Step 4: Add Agent Configuration

Enter your ElevenLabs agent details:

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Step 5: Configure Phone Numbers

Add phone numbers that will trigger this workflow:

1. Switch to the Phone Numbers tab
2. Click Add New Number
3. Enter the phone number in E.164 format (e.g., +15415252343)
   • Include the country code
   • No spaces or special characters
   • Example: +1 (country code) + 5415252343 (phone number)
4. Click Add to assign the number

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Phone Number Format

Make sure your phone numbers follow the E.164 format: ✅ Correct:

• +15415252343
• +442071234567
• +61412345678

❌ Incorrect:

• +1 541 525 2343 (contains spaces)
• (541) 525-2343 (wrong format)
• 5415252343 (missing country code)

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Provider Setup

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Twilio Numbers

If using a Twilio number, ensure the webhook is configured in your Twilio console to point to Cloom AI’s incoming call handler.

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Infobip Numbers

If using an Infobip number, contact your Cloom AI representative for setup assistance as the configuration differs from Twilio.

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Verifying Configuration

Once configured, your incoming voice node will display:

• ✅ Voice Provider: ElevenLabs (Cloom v2)
• ✅ Agent Configuration with title and Agent ID
• ✅ Assigned phone number(s)

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Testing Your Setup

To test your voice bot:

1. Activate the workflow using the toggle in the top left
2. Call the phone number you configured
3. Have a conversation with your agent
4. Review the call logs in Voice Logs section

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Next Steps