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Overview

The Voice Analytics section provides comprehensive insights into your voice bot’s performance, including call logs, transcripts, recordings, and key metrics.

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Accessing Voice Logs

To view your voice call logs:
  1. Navigate to your workflow
  2. Click the menu button in the top right
  3. Select Voice Logs
Access voice logs

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Call Dashboard

The voice analytics dashboard displays:

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Key Metrics

Total Calls

Number of calls received

Human Answered

Calls successfully handled by the AI

Voicemail

Calls that went to voicemail

Wrong Number

Misdirected or spam calls

Contact Rate

Percentage of successful connections

Avg Duration

Average call length

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Calls Over Time

View a chart showing call volume over the last 7 days to identify trends and peak usage times.

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Filtering Calls

Use filters to find specific calls: Date Range
  • All Time
  • Last 7 Days
  • Last 30 Days
  • Custom date range
Call Result
  • All Results
  • Human Answered
  • Voicemail
  • Wrong Number
Language
  • All Languages
  • English
  • Spanish
  • Other supported languages
Search
  • Search by phone number

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Exporting Data

Export your call logs for analysis:
  1. Apply any desired filters
  2. Click Export CSV or Export Excel
  3. Download the file containing:
    • Call timestamps
    • Duration
    • Phone numbers
    • Call outcomes
    • Routes taken
    • Variables extracted

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Call Details

Click on any call to view detailed information:

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Call Information

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From
string
The caller’s phone number
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To
string
Your bot’s phone number
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Business
string
Project name
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Date
string
Call date and time
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Started
string
When the call began
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Ended
string
When the call ended

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Conversation Transcript

View the complete conversation between the caller and your AI agent: 
AI: Hello! Roy of classifieds virtual as Argenprom para ayudante
    con las cosas de Tiendai RHA...

User: Gracias.

AI: Perfecto! El sistema de puntos de Elegi Más te permite acumular
    puntos con tus compras y luego canjearlos por productos en
    nuestro catálogo...
The transcript shows:
  • AI messages - What your bot said
  • User messages - What the caller said
  • Timestamps for each interaction

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Recording

Listen to the actual call recording:
  • Play/pause the recording
  • Scrub through the timeline
  • Adjust volume
  • Download the recording for offline review
Call recordings are stored securely and are accessible to users with appropriate permissions.

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Using Analytics to Improve

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Identify Common Issues

Review transcripts to find:
  • Frequently asked questions not covered in your knowledge base
  • Routes that need clearer instructions
  • Variables that aren’t being extracted correctly

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Optimize Call Flows

Use analytics to:
  • Identify the most common routes taken
  • Find bottlenecks in conversations
  • Improve voice prompts based on user confusion
  • Adjust routing logic for better accuracy

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Monitor Performance

Track metrics over time:
  • Are call durations increasing or decreasing?
  • Is the contact rate improving?
  • Are certain times of day busier than others?

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Best Practices

Review call logs weekly to identify trends and issues early.
Listen to a sample of calls regularly to understand the user experience.
Track which routes are most commonly used and optimize those paths.
Verify that variables are being extracted correctly by spot-checking transcripts.

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Troubleshooting

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No Calls Showing

If you don’t see any calls:
  • Verify your phone number is correctly configured
  • Check that your workflow is activated
  • Confirm the ElevenLabs webhook is set up correctly
  • Test by calling the number directly

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Missing Recordings

If recordings aren’t available:
  • Check that recording is enabled in your ElevenLabs agent settings
  • Verify webhook events include audio data
  • Contact support if the issue persists

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Incorrect Transcripts

If transcripts seem inaccurate:
  • Review the actual recording to compare
  • Consider adjusting your ElevenLabs agent’s language settings
  • Check for background noise or poor connection quality

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Next Steps