> ## Documentation Index
> Fetch the complete documentation index at: https://docs.cloom.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Voice Analytics

> Monitor and analyze your voice call performance

## Overview

The Voice Analytics section provides comprehensive insights into your voice bot's performance, including call logs, transcripts, recordings, and key metrics.

## Accessing Voice Logs

To view your voice call logs:

1. Navigate to your workflow
2. Click the menu button in the top right
3. Select **Voice Logs**

<img src="https://mintlify.s3.us-west-1.amazonaws.com/cloom/images/voice-logs-menu.png" alt="Access voice logs" />

## Call Dashboard

The voice analytics dashboard displays:

### Key Metrics

<CardGroup cols={4}>
  <Card title="Total Calls" icon="phone">
    Number of calls received
  </Card>

  <Card title="Human Answered" icon="user">
    Calls successfully handled by the AI
  </Card>

  <Card title="Voicemail" icon="voicemail">
    Calls that went to voicemail
  </Card>

  <Card title="Wrong Number" icon="ban">
    Misdirected or spam calls
  </Card>

  <Card title="Contact Rate" icon="percent">
    Percentage of successful connections
  </Card>

  <Card title="Avg Duration" icon="clock">
    Average call length
  </Card>
</CardGroup>

### Calls Over Time

View a chart showing call volume over the last 7 days to identify trends and peak usage times.

## Filtering Calls

Use filters to find specific calls:

**Date Range**

* All Time
* Last 7 Days
* Last 30 Days
* Custom date range

**Call Result**

* All Results
* Human Answered
* Voicemail
* Wrong Number

**Language**

* All Languages
* English
* Spanish
* Other supported languages

**Search**

* Search by phone number

## Exporting Data

Export your call logs for analysis:

1. Apply any desired filters
2. Click **Export CSV** or **Export Excel**
3. Download the file containing:
   * Call timestamps
   * Duration
   * Phone numbers
   * Call outcomes
   * Routes taken
   * Variables extracted

## Call Details

Click on any call to view detailed information:

### Call Information

<ParamField path="From" type="string">
  The caller's phone number
</ParamField>

<ParamField path="To" type="string">
  Your bot's phone number
</ParamField>

<ParamField path="Business" type="string">
  Project name
</ParamField>

<ParamField path="Date" type="string">
  Call date and time
</ParamField>

<ParamField path="Started" type="string">
  When the call began
</ParamField>

<ParamField path="Ended" type="string">
  When the call ended
</ParamField>

### Conversation Transcript

View the complete conversation between the caller and your AI agent:

```
AI: Hello! Roy of classifieds virtual as Argenprom para ayudante
    con las cosas de Tiendai RHA...

User: Gracias.

AI: Perfecto! El sistema de puntos de Elegi Más te permite acumular
    puntos con tus compras y luego canjearlos por productos en
    nuestro catálogo...
```

The transcript shows:

* **AI** messages - What your bot said
* **User** messages - What the caller said
* Timestamps for each interaction

### Recording

Listen to the actual call recording:

* Play/pause the recording
* Scrub through the timeline
* Adjust volume
* Download the recording for offline review

<Note>
  Call recordings are stored securely and are accessible to users with appropriate permissions.
</Note>

## Using Analytics to Improve

### Identify Common Issues

Review transcripts to find:

* Frequently asked questions not covered in your knowledge base
* Routes that need clearer instructions
* Variables that aren't being extracted correctly

### Optimize Call Flows

Use analytics to:

* Identify the most common routes taken
* Find bottlenecks in conversations
* Improve voice prompts based on user confusion
* Adjust routing logic for better accuracy

### Monitor Performance

Track metrics over time:

* Are call durations increasing or decreasing?
* Is the contact rate improving?
* Are certain times of day busier than others?

## Best Practices

<AccordionGroup>
  <Accordion title="Regular Review" icon="calendar-check">
    Review call logs weekly to identify trends and issues early.
  </Accordion>

  <Accordion title="Sample Listening" icon="headphones">
    Listen to a sample of calls regularly to understand the user experience.
  </Accordion>

  <Accordion title="Route Analysis" icon="chart-pie">
    Track which routes are most commonly used and optimize those paths.
  </Accordion>

  <Accordion title="Variable Accuracy" icon="bullseye">
    Verify that variables are being extracted correctly by spot-checking transcripts.
  </Accordion>
</AccordionGroup>

## Troubleshooting

### No Calls Showing

If you don't see any calls:

* Verify your phone number is correctly configured
* Check that your workflow is activated
* Confirm the ElevenLabs webhook is set up correctly
* Test by calling the number directly

### Missing Recordings

If recordings aren't available:

* Check that recording is enabled in your ElevenLabs agent settings
* Verify webhook events include audio data
* Contact support if the issue persists

### Incorrect Transcripts

If transcripts seem inaccurate:

* Review the actual recording to compare
* Consider adjusting your ElevenLabs agent's language settings
* Check for background noise or poor connection quality

## Next Steps

* [Configure voice routing](/platform/voice/routing)
* [Set up email workflows](/platform/email/outbound-setup)
* [Learn about variables](/platform/reference/variables)