> ## Documentation Index
> Fetch the complete documentation index at: https://docs.cloom.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Accessing the Platform

> How to access your Cloom AI account and reset your password

## Getting Access

Once your Cloom AI environment has been set up, you'll receive an email invitation to join your project.

## Resetting Your Password

When you receive your invitation email, you'll need to set up your password:

1. Click the password reset link in your invitation email
2. Go to [https://www.cloom.ai/password-reset](https://www.cloom.ai/password-reset)
3. Enter your new password
4. Click submit to gain access to the platform

<Note>
  Make sure to choose a strong password that includes uppercase and lowercase letters, numbers, and special characters.
</Note>

## Team Access Levels

Your account will be assigned one of the following roles:

<AccordionGroup>
  <Accordion title="Owner" icon="crown">
    **Full Access** - Can view data, edit settings, create workflows, view billing, invite members, and delete the project
  </Accordion>

  <Accordion title="Admin" icon="user-shield">
    **Administrative Access** - Can perform most actions except viewing billing details
  </Accordion>

  <Accordion title="Member" icon="user">
    **Limited Access** - Can view and interact with workflows based on permissions set by the owner
  </Accordion>
</AccordionGroup>

## Project Structure

Each Cloom AI account can have multiple projects:

* **Production** - Your live environment serving real customers
* **Sandbox** - A testing environment for development and experimentation

<Tip>
  Always test changes in your sandbox environment before deploying to production.
</Tip>

## Next Steps

Now that you have access to your account, you can:

* [Set up your first voice bot](/platform/voice/incoming-voice)
* [Configure email settings](/platform/email/outbound-setup)
* [Create SMS workflows](/platform/sms/setup)
* [Upload knowledge base documents](/platform/getting-started/knowledge-base)